Softential Overview

Softential provides Service Management solutions for businesses that need to monitor and manage their services, IT infrastructure and workflow. These best-in-class ITIL-compliant Service Management solutions deliver real-time and historic visibility, control and automation across the Network, Server, Application, Security, SLA, and Services layers.

History

Founded in 2000 and headquartered in Washington, D.C., Softential initially worked primarily in the Communication Service Provider (CSP) vertical. In 2002 Softential expanded into other verticals such as State & Local Governments, Enterprise and Financial Services. In 2004, Softential started working with Federal Government agencies. Today, Softential's customers span all the major verticals and are spread across the United States and Canada.

With an unrelenting focus on customer satisfaction, Softential has grown more than 30% annually since 2000. Softential's success also stems in part from its flexible engagement model where solutions are delivered by a team of onsite and offsite resources on a FFP (firm fixed price), a T&M basis or a combination of both - based on customer requirements, timelines and priorities.

Philosophy and Approach

Softential's successful business model and corporate philosophy are built on delivering best-in-class Service Management solutions with the quickest Return On Investment (ROI).

In each engagement, Softential strives to be its clients' trusted advisor and partner. This passion for delivering long-term strategic value to the customer as opposed to an emphasis on mere transactions helps set Softential apart and ultimately creates win-win scenarios. Softential's clients can rest assured that its methodology is designed to maximize the ROI and optimize the time-to-value from each engagement.

Proud to count among its clients today many Fortune 100, 500 and 1000 companies as well as some of the largest Federal, State and Local government agencies, Softential is aggressively working to expand into additional functional areas within Business Service Management and OSS, and increase the value delivered to its clients.