Softential is an industry leader in Business Service Management platforms and solutions. Our solutions help businesses monitor and manage their business services, IT infrastructure and workflow more efficiently and effectively.
The Softential team is comprised of technology professionals as well as experts and consultants in every niche of business that have been involved in more than 120 Business Service Management solution deployments across the Service Provider, Public, Financial Services and Enterprise verticals.
Headquartered in Herndon, VA, Softential has a global presence enabling 24x7 support and development. We have been extremely successful in the Business Service Management arena - with every single one of our engagements being referencable. We continue to grow at more than 50% annually and we are constantly expanding into new lines of business and adding new customers.
Softential's vision is to provide best-in-class, standards compliant Business Service Management solutions for our customers that result in optimal service delivery, increased efficiency and profitability.
We offer lifecycle services that address a range of business and operational needs in the Business Service Management space from gap analysis, solution design, deployment and training to post-deployment support and maintenance. Post-deployment, we are actively engaged with our customers, continually refining our solutions in line with our customers' changing and/or growing business, operational and technical needs. Please visit our Services section for more details on the range of services we offer.
Our fixed-cost design and deployment model has successfully differentiated us in the BSM space. Leveraging our vast experience in this space, we are able to accurately estimate the costs associated with designing and deploying solutions for our clients in different verticals, ranging in size from a 100-person entity to a Fortune 100 firm, with varying needs and requirements. From our clients' perspective they are fully aware of the costs associated with solution design and deployment at the onset which gives them peace of mind and we are proud to have completed all of our engagements on time and within budget.
