Customer Success Stories

Everyone loves it when customers have good things to say. Here is just a small collection of our finest moments, according to our client-partners.

“When VITA was tasked with integrating all State of Virginia agencies under a single Business Service Management platform to streamline operations and improve the quality of services provided to citizens, we needed a partner with not just technical expertise, but also a deep knowledge of ITIL and associated processes. Softential was picked because of its extensive experience in these areas and we are very pleased with their technical knowledge and their understanding of ITIL and best practices. Softential delivered the implementation services within the specified time, continues to be engaged with us post-deployment and have truly demonstrated their commitment as a VITA corporate partner.”

Edgar Ausberry ,
Virginia Information Technology Agency (VITA)

“The Softential team members kept their focus on what US LEC wanted from the ENMS, and they paid particular attention to how we wanted it all accomplished. This effort, combined with their skill, knowledge, cooperation and dedication helped make US LEC's ENMS rollout one of the best project implementations that I have ever seen.”

Don Lane, VP
US LEC
Charlotte, NC