Enterprise

Softential has been extremely successful as a provider of Business Service Assurance (BSA) solutions in the retail, healthcare, media, utility and education markets.

In this space, our BSA solutions monitor and manage service availability, end-user experience and adherence to Service Level Agreements. We are capable of collecting fault and event data from more than 1000+ enterprise IT resources, which is then correlated and normalized. End-user experience is captured both in real-time and based on synthetic transactions. Advanced cross-correlation and root cause analysis engines are used to correlate this data and quickly determine and resolve critical problems affecting the delivery of revenue-generating business services.

This end-to-end proactive service monitoring, combined with problem and incident management, change management, asset management, service level management as well as standards compliant CMDB-based configuration management capabilities within our BSA solutions helps our customers derive the most from their IT investments.

Benefits from our Enterprise solutions

• Comprehensive end-to-end visibility: Since we are able to provide visibility into the status of more than 1000 enterprise IT resources, business service affecting problems and issues across the entire infrastructure are brought to attention in real-time.
• Reduced operating costs: Our unified service management approach covers every functional aspect of IT assets and resources, resulting in reduced downtime, increased standards compliance and adherence to Service Level Agreements - leading to increased operational efficiencies and reduced operating costs.
• Increased customer satisfaction: Since service downtime is dramatically reduced and end-user experience is constantly monitored for any degradation or issues in real-time, customer satisfaction which often has a direct impact on the bottom-line is increased manifold.

Contact us to find out how Softential can help you support your business services more effectively while maximizing the ROI on your IT investments.