In the service provider space, traditional offerings have given way to converged services based on next-generation networks that bring with them their own unique monitoring and management needs.
Solutions that seek to monitor and manage these "triple play" offerings and the associated infrastructure must be highly scalable, modular and be capable of integrating with a wide variety of devices and OSS applications, provisioning and billing systems.
Our OSS-centric Business Service Assurance solutions in this space cover not only data, video and voice but also wireless and other services. Since downtimes of even a few minutes translate to the loss of thousands of dollars in this space our goal is to maximize the uptime of these converged services and also design our solutions to allow for rapid growth, expansion and handle the rollout of new services.
These end-to-end proactive fault monitoring and service management solutions are highly adaptable and have helped our service provider clients isolate problems more quickly, perform root cause analysis and minimize downtime - thereby reducing service delivery and management costs of their services to their clients. By seamlessly integrating with other typical OSS systems and solutions, our solutions also help with provisioning, billing and customer management, maximizing our customers' ROI on their infrastructure investment, while simultaneously reducing operations expenses.
We are proud to count amongst our customers some of the top 10 national service providers and cable companies.
BSA solutions for Telco clients are also a Softential core competency because of our extensive experience with Telcos, CLECs and ILECs.
Real-time monitoring and management of traditional telco services, legacy as well as 'next generation' equipment, systems and internal processes is a hallmark of these solutions. From providing complete end-to-end data visibility to helping monitor and track customer service levels, we are able to provide a range of benefits to our client-partners in this space.
In these solutions which are typically the centerpieces our clients' Network Operation Centers (NOC), a 'single pane of glass' view is provided into the status of every piece of telco equipment and associated IT infrastructure component. The status data thus collected is then abstracted into service models for managers and executives within the same pane of glass. These end-to-end proactive monitoring and management solutions are highly adaptable and have helped our telco clients isolate and solve problems more rapidly. Seamless integration with other typical OSS allows our solutions to assist with provisioning, billing and customer management, maximizing our customers' ROI on their infrastructure investment, while simultaneously reducing operational expenses.
Our professionals have been engaged in over 80 Network Operations Center (NOC) buildouts where our BSA solutions are the foundation of our Telco, CLEC and ILEC clients' service management strategy.
Contact us to find out how Softential can help you support your business services more effectively while maximizing the ROI on your IT investments.
