Mission Assurance and Service Management Solutions
Serving the Federal Government
The President has stated a crystal clear objective: "Bring Government into the 21st Century." He has directed the federal government and its partners to use best-in-class technologies and share best practices to reform government and improve the exchange of information while ensuring the security of the infrastructure...
...An objective that demands a dynamic infrastructure at its heart.
Softential knows that for Federal agencies to achieve their missions and deliver services effectively, trust in the enabling systems, technologies, and personnel are essential.
Business and IT Service Management
Softential is a proven and active stakeholder in the delivery of mission essential and mission critical service management solutions to the Federal Government, successfully leveraging its experience and expertise in Service Management and Infrastructure Management.
Softential works directly with US DoD and Civilian organizations, premiere Federal Systems Integrators, and with its partners such as IBM to lead and drive the process to:
- Bring breakthrough BSM and ISM best practices to realization and results
- Deliver sustainable and adaptable best-in-class solutions in line with overarching constructs such as ITILv3 and ISO 20000
- Enable clients to achieve greater performance in light of unprecedented demand for change and a dramatic scarcity of resources.
Softential: Delivering Mission-Aligned Agency and Command Centric Solutions
Government agencies are faced with the challenge of sustaining and stepping up their current service levels amidst incredible pressure to improve and extend their current portfolio of services and capabilities. As part of this, the Government is looking to its CIOs and IT leaders to leverage existing investments, address the tidal wave of demand for service-oriented systems, and find economies from consolidation, virtualization, and green mandates and initiatives. DoD and Civilian Agencies are planning CONOPS for next generation systems.
To drive new ROI from existing systems and move their organizations to 21st century IT Infrastructure Management and Service Management foundations, federal leaders - and their preferred systems integrators - have discovered and now turn to Softential's knowledge and resources.
- Think - Build - Operate: Softential offers full lifecycle solution design, integration, operation, and support capabilities.
- Situational Awareness and Service Assurance: Softential solutions are designed to deliver and sustain highly adaptive mission enabling ISM and BSM solutions for assured service delivery and provide flexibility to adapt and respond to opportunities and changing requirements.
- The economics of technology: Softential solutions are designed to yield unprecedented ROI and deliver rapid realization of results and time-to-benefit.
- Dealing with problematic "tooth-to-tail" support resource contention: Softential's support services portfolio delivers resources and knowledge that alleviate the need for dedicated specialized government employee operations and maintenance skills — freeing resources to work on the core services of their agency or command.
Contact Softential today to engage with its experienced Federal team and learn how to take advantage of Softential's solutions and offerings for Federal Civilian and DoD agencies.