Market Solutions in Context: Service Provider
For Service Providers, MSOs and MSPs, success is mapped directly to retaining and growing the subscriber base while continually increasing revenue from new services. 
Service Providers
Softential's Next Generation OSS solutions monitor and manage stand-alone and converged services.
These Service Assurance solutions maximize the uptime of converged services and allow for rapid growth, expansion and extensibility to handle the rollout of new services. Softential's expertise covers not only traditional cable, wireless and phone but also newer services such as VoIP, HSD, VOD and IPTV.
Built on carrier-class platforms and technologies, Softential's Service Provider solutions provide benefits such as:
- Ability to manage highly diverse environments with millions of network elements, devices, systems and applications
- End-to-end infrastructure visibility along with Root Cause Analysis, leading to quicker detection of problems and reduced outage durations
- Highly useful performance metrics, KPIs and KQIs, built using ultra-scalable performance management solutions
- Modeling and tracking service availability and SLAs
- Reduced operational costs from automated problem resolutions and workflow
- Higher quality of service delivery, leading to customer retention and growth
Standards & Compliance
Softential's success in the Service Provider industry also stems from adherence to eTOM, ITIL and the ability to integrate with any number of (other) Service Provider industry standard OSS tools, applications and platforms such as Billing, Provisioning, CMDB, etc.
Continually enhanced and based on scores of successful engagements — Softential's solutions ensure that clients can benefit from a vast pool of SMEs, their cumulative experience and industry best practices that are optimized and implemented based on each client's requirements, environment and objectives.