Softential OpsAssure
OpsAssure is an innovative solution that brings situational awareness to Service Management for any organization, with distributed operations and services domain presence, enhanced situational awareness and performance management capabilities.
By rapidly detecting and dynamically correlating critical geo-spatial and environmental outage information, users of Softential's OpsAssure (whether they be Government Agencies, Service Providers or Enterprise clients) are able to provide management and governance capabilities in dealing with disaster recovery and continuity of operations and minimize the impact of adverse conditions on their bottom line.
The Challenge
Adverse events and their attendant outages and service interruptions are inextricably linked to your service availability, quality of service, and continuity of operations.
Critical infrastructure outages, whether caused by humans or other extraneous factors, can result in hundreds of thousands of dollars in costs, as well as erosion in customer confidence and brand value.
Consequently, degradations, interruptions or full outages typically result in more than lost transactions or deviations from SLA performance criteria — they often mean the difference in keeping and losing customers and subscribers in hyper-competitive markets where new customer acquisition is both difficult and expensive.
OpsAssure from Softential
Built on Tivoli's powerful business and IT services monitoring and management capabilities, Softential's OpsAssure delivers enhanced integration and visualization of relevant CMDB data with Asset, GIS, and dynamic weather/environmental information for comprehensive theater of operations perspective.
With OpsAssure organizations are able to understand service status and initiate remedial action for service outages as with the benefit of a new dimension and perspective of geo-spatial co-ordinate and mapping from GIS (Google Maps) information.
When adverse weather hits, NOC personnel are able to quickly detect, isolate and visualize problems in service areas under those conditions. As a result, outages are quickly detected and correlated so that customers can focus resources on areas with the highest number of affected customers. This leads to reduced outage durations and increased customer satisfaction.
Bottom Line - Accelerated Time-to-Value
OpsAssure leads to unprecedented ROI and TCO advantages by:
- Reducing outage durations and shortening MTTR for all services constituents and stakeholders based on meaningful business and policy based governance
- Increasing and assuring SLA performance,
- Minimizing risk and exposure to charge back liabilities and SLA penalties
- Enhancing overall Quality of Service (QOS)
- Customer retention and subscribe base growth
To learn more about OpsAssure and how to benefit from OpsAssure in your environment, contact Softential today.