Business Service Assurance

Information Technology has revolutionized every line of business in the last ten to fifteen years. Its extensive use has resulted in enormous strides in productivity. Everyday, both IT and non-IT firms deliver to customers business services that are heavily dependent on their IT infrastructure. In this environment, even a single minute of downtime has the potential to directly impact revenue, customer satisfaction and the strength of the brand.

This has created the need for reliable means to proactively monitor and manage all aspects of delivering these services to customers and end-users without any interruptions on a 24x7 basis. Softential's Business Service Assurance (BSA) solutions form the cornerstone of our Business Service Management strategy designed to meet this need.

Our BSA solutions encompass multiple functional areas:

• Problem and Incident Management: End-to-end, proactive monitoring of enterprise IT resources helps identify issues in real-time. Identifying these issues and routing the right resources to resolve them via automated processes decreases Mean Time To Repair (MTTR) and minimizes costly downtime.
• Service Visualization: Enabling technical personnel, managers and executives to visualize the health of critical business services through tiered BSA dashboards with drill-down capabilities.
• Change Management: Streamlining the process of planning for and effecting changes in the enterprise IT environment while at the same time minimizing risk and any potential disruptions to the business services being delivered.
• Asset Lifecycle Management: Managing the lifecycle of every IT asset in the enterprise environment from acquisition through decommissioning with a view to maximizing the return of investment on these assets.
• Service Level Management: Monitoring and managing various end-user and/or customer Service Level Agreements that businesses are bound to, so that adherence to them is ensured and business goals and objectives are continually met.
• Configuration Management: Industry standards like ITIL specify best practices that require a cohesive configuration management strategy. Our BSA solutions provide for this by leveraging best-in-breed federated CMDB products that are able to manage the interrelationships between IT resources, processes, end-users and business needs and requirements.
• Performance Management and Reporting: Providing real-time and historical reporting on network, server and application performance that are critical for capacity planning and ensuring compliance with Service Level Agreements.

Depending on specific clients' needs and requirements, we design and deploy BSA solutions using different best-in-breed products and platforms provided by our technology partners. These cover one or more of above mentioned functional areas depending on the specific business challenges facing them. Once our BSA solutions are deployed, our customers have enhanced end-to-end visibility into their infrastructure and their business services, leading to reduced downtime, increased productivity and proportional rise in user/customer satisfaction.

For more information on how we can help your business maximize its IT infrastructure potential and reduce interruptions to your critical business services, please contact us.