At Softential, we know that our customers' operational and technical requirements ultimately stem from business objectives - such as the need to increase revenues, decrease costs, plan for growth and expansion as also the need to succeed in a demanding competitive landscape.
A successful Business Service Management solution design and deployment strategy must be cognizant of this and our methodology reflects this as well:
Step 1. Understanding our clients' needs: Our sales team, our engagement managers and solution architects engage with different client personnel and understand the business thoroughly as a first step. Business needs and requirements are then captured and translated into a set of operational and technical requirements that are closely aligned with the business model.
Step 2. Designing the solution: Working with client personnel, the solution architects then design a best-in-class Business Service Management solution that meets all business, operational and technical goals and objectives. Once this is accepted by our clients, we move on to the deployment phase.
Step 3. Deployment: A team consisting of project managers, consultants and engineers with expertise in our client's vertical deploys the solution in a milestone-driven fashion, on budget and always within the allocated time. As part of each task within the deployment, we engage our clients' technical and operational personnel and provide knowledge transfer to ensure self-sufficiency. Onsite hands-on training is also provided depending on the engagement. At the end of this phase, User Acceptance Testing (UAT) is conducted, and as part of solution handover, system settings and configurations are changed as necessary and comprehensive operational documentation is produced and provided to the client.
Step 4. Maintenance and support: When our client personnel monitor and manage mission-critical business services round the clock, our 24x7 maintenance and support services ensure easy and immediate help to a comprehensive technical helpline is never more than a phone call or an email away.
