Remote Administration Solutions

Business Service Management solutions typically interact with diverse technologies and platforms spanning multiple business units, departments and groups. This demand creates a direct need to increase their capabilities and complexities.

Consumers and users of these complex and powerful solutions find that keeping these systems in sync with dynamic business, operational and technical needs and the need to maintain and optimize their health on a 24x7 basis requires multiple skilled resources. The more successful these systems become in managing, monitoring and optimizing enterprise IT infrastructure and the business services delivered, the more crucial these solutions become and the more critical the attendant administration and maintenance.

Our RAS Offering

Softential's innovative Remote Administration Solution (RAS) offering alleviates the challenges facing the upkeep and maintenance of our clients' powerful Business Service Management platforms by letting us remotely administer and maintain them. Day-to-day administration of these systems, offsite configuration data backups, applying patches, minor and major upgrades, periodic assessments of system health are all part of this service. Additionally, a hosted development environment is also offered where all changes can be first tested before production systems are updated.

Benefits from Softential's RAS offering

Softential's RAS offering provides multiple benefits to customers:

• Increases system reliability: Using secure and dedicated links to the Softential data centers, our customers' solution configuration data is backed up on a scheduled basis so that when disaster strikes, their data can be quickly recovered and their solutions stood up in the shortest possible amount of time.
• Optimizes resource allocation and utilization: By taking over day-to-day administration tasks and routine system enhancements, Softential frees up our customers' resources to spend their time performing more high value tasks. In addition to limiting headcount growth, this ensures that our customer's resources are spent on their core competencies.
• Provides access to multiple resources with many years of industry experience and expertise: Softential's consultants and engineers collectively have 80+ years of expertise and experience in the BSM space. Softential's RAS customers are therefore able to leverage this experience that spans multiple verticals.

• Enables secure and reliable access to development systems:As part of this offering, a development system that mirrors our clients production system is made available where all changes, patches and upgrades are first tested prior to making changes to the production systems. This directly increases system reliability and user confidence. Please contact us for more details on how RAS and our other service offerings can benefit your enterprise.