Once a powerful Business Service Management solution is deployed and used to support mission-critical business services, easy and real-time access to a comprehensive technical support help line becomes crucial.
Softential's follow-the-sun support model, experience with a variety of IT Infrastructure and IT Service Management products and technical environments, and our premier partnerships with our technology platform suppliers allow us to offer best-in-class Support and Maintenance services, as part of the lifecycle services we offer to our clients.
When customers for whom we deploy our solutions subscribe to this service, in addition to access to our vast pool of skilled resources that are accessible on a 24x7 basis via the web, phone, email and IM, they benefit from having their critical issues being routed to the engineers and consultants involved with the original deployment - thereby dramatically reducing resolution time.
At the same time, tens of existing Business Service Management solution users that have also selected us to provide them with our support and maintenance services benefit from the increased productivity resulting from our industry-leading support and maintenance services.
Benefits to customers from this service include:
For more information on how we can help your Business Service Management solutions' potential, please contact us.
