Remote Admin Services
Tivoli enabled core infrastructure operations are at the heart of your mission critical IT... consequently they are central to the fundamental business system operations your organization depends on.
Softential's Remote Administration Services relieves the burden of administrative ownership of existing Tivoli based operations and fault management to free resources and personnel to focus on more strategic core business services.
RAS Features:
Complete operational ownership of the IBM Tivoli solution
- Day-to-day solution administration based on established best practices and clearly defined tasks.
- The application of patches, performing minor and major upgrades.
- Staff augmentation remotely at Softential's location, including named personnel.
- Creation of new tasks, checking for task status updates, etc., via the Portal-based tracking of all RAS tasks
Accountability and Control
- 100% customer ownership and retention of assets and systems
- Structured SLAs, guaranteed response times and published notification and escalation procedures.
- Weekly, monthly and annual scheduled reports as well as on-demand report generation capabilities via RAS Portal
- Offsite Data Backups (Premium Service)
- Hosted Development Environments (Premium Service)
RAS Benefits:
- Significantly reduces TCO (up to 50%)
- Predictable, Fixed Annual OpEx
- Enables customers to focus on core business services — Softential resources provide the skills needed to effectively administer the solution at all times to achieve SLA performance
- Softential's continuous engagement positions it as a trusted advisor
- Access to the wealth of Softential resources representing tens of years of industry experience, knowledge of best practices and expertise
- Discounted pricing on future Tivoli software purchases for upgrade, expansion, and growth
- Discounted pricing on future Professional Services engagements
- Accelerated ROI on existing investments and opportunity to realize incremental return from rein- vestment of current resources