Softential's Solutions

Softential's solutions are designed to monitor and manage IT infrastructure assets easily and effectively.

Since businesses deliver critical services using these IT assets, Softential's solutions monitor the health, availability and performance of these services with a view to ensuring Quality of Service, isolating outages quickly and minimizing downtime and the costs associated with downtime.

Softential designs and deploys these solutions for Customers across different markets and verticals, ranging from Service Providers to the Federal Government to Emergency & First responders to large transnational shipping companies.

For each one of these customers, Softential's solutions have increased the reliability of services delivered, reduced operational complexity and expenses and enabled growth and expansion.

A sampling of these solutions illustrates the breadth and depth of Softential's expertise in crafting world-class solutions using best-in-breed COTS Service Management software platforms.

• Wireless Service Provider: Correlating problems across wireless cells to isolate root cause issues and reduce the number of false positives.
• VOD for MSOs: Monitoring VOD streams for MSOs to maximize revenue per customer and SLA compliance.
• Government: Asset reconciliation and ITIL-based workflow optimization (problem, incident, change, configuration and SLA management) between emergency & first responders, the IT department and other critical government agencies; This solution is saving tens of millions of dollars in operational costs by providing comprehensive, end-to-end asset visibility, proactive monitoring and process optimization.
• Travel: Proactively monitoring airline kiosks to prevent costly maintenance and repair service calls.
• Cable: Helping customers win new business and retain existing customers using Softential created and deployed Performance Management solutions.

Having deployed more than 160 Service Management solutions over nearly a decade, Softential can quickly craft an innovative solution for your environment based on your requirements. Once deployed, this Service Management solution that can reduce your OpEx and increase customer and user satisfaction with the IT services you deliver to them - while providing accelerated ROI on your CapEx.

Contact Softential to learn how a unique solution can be created for your environment, addressing your needs and requirements, quickly and cost effectively.