Service Management
When aligning IT with business objectives is a priority, Softential's Service Management solutions deliver. Softential brings together the software, processes and expertise needed to help you design and deliver high quality, cost-effective, differentiated services — providing integrated visibility, control and automation across business and IT assets, processes and organizational boundaries.
Real world environments include resources from multiple vendors running on multiple platforms. The ability to monitor and understanding the status of a particular IT resource addresses only a small part of the big picture. To maximize the business value of your IT investments, you must also see how each resource affects the applications, business processes and services that it supports.
Softential's Service Management solutions provide clients with a range of benefits such as
- Helping visualize the health of critical business services and associated SLAs
- Enabling IT to target resources and actions toward the most critical and costly IT resources and issues, ultimately delivering the greatest impact to the business.
- Taking availability management to the next level by enabling IT to become responsive to their customers rather than technology; align and manage IT in the context of business priorities; and provide end-to-end systems management support
- Enabling automatic discovery and maintenance of resources and relationships within an IT infrastructure and display resource relationships in tables, hierarchical trees, hyperviews and topology views
- Incorporating executive dashboards to provide knowledge about key business services and display real-time service level status and root cause analysis
Softential's balanced approach to Service Management follows a layered model to support real-time, predictive management of your enterprise:
Business Service Modeling and Impact Analysis
- Define resources as they relate to business and mission systems.
Event Correlation & Automation
- Synthesize raw data from monitoring applications
- Determine root cause of problems
- Capture and analyze historical trends
Monitoring Systems and Applications
- Capture and filter raw data
- Generate events for event correlation and automation layer
If you are considering a Service Management solution or want to learn more about Softential's solutions and how you can benefit from them, contact us today.