Service Assurance

Softential's Service Assurance solutions help managed service providers, telecommunication, cable and internet service providers, wireless, commercial enterprises and governmental organizations proactively monitor and manage their network infrastructure, along with systems and applications to ensure optimal service delivery to end-users at all times.

These powerful and proven Service Assurance solutions integrate the best technology — processes — and enabling software for the monitoring and management of business and IT services, applications and network systems to present a "single pane of glass" view to ensure that the infrastructure and critical services delivered using the infrastructure are available and performing to the highest standards.

Customers and users of these solutions benefit from:

• Improved flexibility and adaptability — Accelerated time to market for new services, and quickly adapt to meet future market requirements backed by integrations to 1000+ elements, trouble ticketing systems, inventory and performance to achieve operational workflow.
• Integrated Management Information — Services and applications across infrastructure silos are correlated to help users understand how IT infrastructure status impacts IT performance and service quality.
• Increased Customer Satisfaction — Reduced customer churn and improved reliability of critical services while improving the quality of service across the network
• Reduced Operating Expenditures — Fewer outages and reduced MTTR leads to lower operating costs; Improved network efficiency from end-to-end monitoring and automated resolutions enable client staff to focus on higher level activities
• Improved service quality and reduced risk to service delivery with root cause analysis and proactive management by improving predictability and reliability of business transactions, reducing the risk of degradations and outages

Understanding the impact that infrastructure components have on delivered services allows clients to monitor, measure and manage service quality backed with the ability to drill down and resolve component or application problems that adversely affect service quality and service delivery.